Refund Policy

Thank you for choosing RegionLight for your lighting needs. We want to ensure your satisfaction with our products. If you are not entirely happy with your purchase, we are here to assist you.

30-Day Return Policy: We offer a 30-day return policy starting from the date of successful delivery to the customer's provided address. Returned products must be shipped back to our addresses in the United States. Unfortunately, we cannot accept returns after this 30-day period. However, our products are covered by a generous 3-year manufacturer warranty.

Return Eligibility: To be eligible for a return, the product must be in its original packaging and in new/unused condition, and must not be installed. Customized items are not eligible for return.

Within 30 days of receiving your order, if there is a manufacturer defect, you may return the product for a full refund, including the return shipping cost. For manufacturer defects or shipping damage, contact us within 48 hours with photos and videos for verification. If there is no manufacturer defect and you simply changed your mind, you can still return the product, but you will be responsible for both the return shipping costs and our original shipping costs. Return the product sealed in its original package and in a resalable condition. Once we receive and verify the product's new/unused condition, we will issue a refund minus our original shipping costs.

Initiating a Return: To start a return, please contact our support team at support@regionlight.com,Provide the details of the items you wish to return and the reasons for the return. Indicate whether you prefer a refund, credit, or replacement item. A Customer Experience Specialist will assist you and provide you with the correct shipping address for your return.Please ensure to return the product to the provided address; otherwise, no refund will be issued. Your satisfaction is our priority, and we are here to make the return process as smooth as possible.

Packaging: Ensure that all components of the items being returned are securely sealed in their original packaging, including all original packaging material.

Shipping: Before shipping, take photographs of the inside and outside of the packages as records to verify that the products are in their original condition. We strongly recommend insuring the shipment in case of damage during the return process. You are responsible for the initial shipping cost, and you can choose your preferred shipping carrier for the return. In the case of quality-related issues, we will refund the return shipping cost after confirming the issue. If you opt for Signature Required upon delivery, ensure that the shipping agent allows us to sign on the back of the notice for hassle-free re-delivery. After shipping, take a picture of the receipt along with the tracking number and send it to us at support@regionlight.com.

Processing and Refunds: Once we receive and inspect the return, we will process the refund within 10 business days. You will receive an email confirmation once the return is completed.

Exchanges: We do not offer direct exchanges. If you wish to exchange a product, you must initiate a return and then place a new order.

Additional Information: Custom modifications, such as track heads with extensions, and special order items are not eligible for returns. The customer is responsible for shipping the product back to RegionLight unless the items are defective. Items must be returned within 30 days of delivery in new condition with the original packaging.

Refunds: Once returned items are received, it typically takes 5-10 business days to inspect and restock the products. The refund will be issued after the inspection process is complete. Depending on your bank and credit card company, please allow up to 30 days for the credit to be finalized. If you discover any issues with your order after receiving it, please contact us within 48 hours via email or phone with necessary evidence.

Order Cancellation:

Customized Items: Customized items are not eligible for cancellation.
Non-Customized Orders: For non-customized orders, you may cancel free of charge within 24 hours of placing the order by replying to your order confirmation email. If the products have not been shipped, you retain the option to cancel your order even after the initial 24-hour period.
Shipped Orders: Once an order has been dispatched, cancellations are not feasible. However, returns can be coordinated upon the package's receipt.

Non-Returnable Orders: Products and invoices labeled as 'Customized Invoice,' 'Made to Order,' or 'Final Sale' are ineligible for cancellation, return, or refund. This includes special purchases such as Inventory Sale Items, Discontinued Items, and Custom Quotes.

Return Shipping Fee:

Consumer-Initiated Returns: If the return is initiated by the consumer, the consumer is responsible for the shipping fee. The specific fee will be determined by the express company chosen by the consumer.
Returns Due to Our Error: If the goods received are damaged or incorrect due to our error, the consumer is not required to bear the shipping fee in this case.

For any questions, problems, or suggestions related to your order or our website, please feel free to contact us :

Tel.: +1(720) 825-7672

Email: support@regionlight.com